Quality & process
Nothing ships on trust alone.
Every lot is measured against the contract before it is loaded, and you are welcome to put your own surveyor in the warehouse while we do it.
Step by step
How an order moves through us.
Five stages, each ending in something you can see — a quote, a sample, a report, a document, a tracking number.
Enquiry & specification
You send the commodity, grade, quantity, packing and destination port. We check what the current season can actually deliver and reply with an indicative offer, usually within one working day. If something is not realistic at your target price, we say so at this stage rather than later.
Sourcing & pre-shipment samples
We identify lots at the mill or the mandi that match the specification and courier samples for your approval, with the crop year and origin district stated. Nothing is booked until you have signed off the sample.
Quality inspection
The lot is checked physically against the contract parameters before it is bagged. You may appoint SGS, Intertek, Bureau Veritas, Geo-Chem or your own surveyor; we will co-ordinate access and timing, and the cost sits with whichever party the contract says it does.
Packing, fumigation & documentation
Bags are filled, weighed and stitched to your chosen format and branding. Fumigation is carried out where the destination requires it, and the export documents are prepared alongside loading rather than after it.
Shipment & handover
Containers move out through Chennai or Tuticorin. On the day the vessel sails you receive the bill of lading, container and seal numbers, the complete document set and a tracking reference.
What gets measured
The parameters on every inspection sheet.
Exact limits are set by your contract. These are the checks we run as standard, whichever commodity is loading.
| Parameter | Why it matters | Method |
|---|---|---|
| Moisture content | Drives shelf life, mould risk and weight disputes on arrival | Digital moisture meter · oven method on request |
| Foreign matter & admixture | Stones, dust, chaff and other grains against the agreed tolerance | Sieve analysis · manual sort of a drawn sample |
| Broken & damaged percentage | The single most common cause of claims on rice and pulses | Weighed count from a representative sample |
| Infestation | Live insects will fail inspection at the destination port | Visual check · fumigation before loading |
| Size, count & colour | Determines whether the lot matches the approved sample | Grading sieves · side-by-side comparison |
| Aflatoxin & residues | Required by EU, Gulf and several African destinations | Accredited third-party laboratory report |
| Net & gross weight | Must reconcile with the packing list and bill of lading | Calibrated weighbridge at loading |
Paperwork
The document set, prepared the first time.
A container held at the destination because a certificate is wrong costs more than the margin on the shipment. We prepare documents to the importing country’s requirements, not to a generic template.
- Commercial invoice & packing list
- Bill of lading / airway bill
- Certificate of origin — preferential where applicable
- Phytosanitary certificate
- Fumigation certificate
- Certificate of analysis & weight / quality certificate
- Insurance certificate on CIF terms
- Halal, health or non-GMO certificates where your market requires them
Third-party inspection
You are free to appoint any recognised surveyor — SGS, Intertek, Bureau Veritas, Geo-Chem or an agency your bank prefers. We co-ordinate access, timing and sampling so the report is issued before the container is sealed.
Payment terms
We work on irrevocable letter of credit at sight, documents against payment, or advance by telegraphic transfer. Terms are agreed before the proforma invoice is issued, and we will tell you plainly which ones we can accept for a first order.
If something is wrong
Raise it with photographs and the surveyor’s report and we will deal with it directly — replacement, credit or settlement, agreed in writing. We would rather resolve a claim than argue about one.
Common questions
Things buyers ask us first.
One 20′ FCL for most dry commodities, which is roughly 18–26 MT depending on the product and packing. For a first order we can arrange LCL so you can assess the quality before committing to a full container.
Yes. We courier pre-shipment samples with the crop year and origin district stated. Sample cost and courier are usually borne by the buyer and adjusted against the first order.
For stocked dry commodities, typically 10–20 days from confirmed order and payment instrument to vessel. Bespoke packing takes longer, and seasonal items depend on the harvest calendar. We give you a realistic window in the offer, not an optimistic one.
FOB and CIF out of Chennai or Tuticorin. If you have a nominated freight forwarder we are happy to work with them on FOB terms.
Yes. Send your artwork and bag specification and we will quote the packing alongside the goods. We can also supply in neutral unbranded bags if you prefer to pack at your end.
Yes, end to end — invoice, packing list, certificate of origin, phytosanitary and fumigation certificates, and any destination-specific certificates your market requires. Tell us the importing country and we will confirm the exact set before loading.